#7

Same here, I’m also in Germany an waiting for my first batch crow.

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#8

To clarify - UPS was a surprise. No checkout option as far as i’m aware. No idea how it happened, but was very welcome!

If I were you, I’d call up DHL as they’re probably the most likely to be able to give the answers you need.

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#9

I actually emailed Monome this morning asking if they had any information. I’m also waiting on a crow in Germany. :frowning:

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#10

@koerby & @jwhiles: sucks for you as well but good to know that it is the same for you as well.

#11

You just cannot (well you can) call up DHL in Germany. It does not really help/solve anything. They are totally fine for stuff within the EU or Germany but are clueless with import/customs stuff. I really think Fedex and UPS which are not so focussed on private customers and more on B2B are much better at getting stuff done in that case, at least for Germany that is my impression.

#12

Depending on how much of a rush you are UPS are pretty good and handle all the customs / paperwork.
But for something like crow, it’s worth considering maybe buying something extra. I was on the first batch and got it a week after it was sent or so, but it was UPS.

#13

May I ask where you are based?

#14

I got mine from the first batch too, it was about a week in customs here (switzerland) + a couple days for transport delivery etc.

with another monome order I was super surprised how good usps are as it arrived at home the same week I ordered. I guess it mainly depends on what partners they have in foreign countries and how good a handling they have set up or how the route is prioritized, and traffic of course. but yeah, customs really are a black hole every time. certain routes more than others. my last (non-corporate/private) import from the states to germany it arrived super quick, then I waited quite some time for pick up, and at the end I had to go to the office and open it for them and explain what a monome is (a simple “it’s a musical instrument” would have been quicker for both, though it was fun)

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#15

Im in Madrid, Spain.

#16

Mine arrived today, but unfortunately I was not at home.
I can pick it up tomorrow at the local DHL-Shop. (after paying 26€ custom fees :face_with_symbols_over_mouth:)

#17

The status on my package changed, supposedly it is in “transit to the destination” again.
26 EUR customs fee does not seem outrageous or unexpected but I know it is annoying.

#18

FYI we’re shipping everything valued at over $400 via UPS (which costs us $60 and up).

For items under this value we figure it’s problematic to have such a high shipping rate.

I know the postal service is slow and problematic. I can add an option for people who want to pay more for UPS on small items.

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#19

For the french customers:
For Crow->

Customs (2.7%) : 3€
TVA : 21€
Fixed handling fees (traitement, coût fixe) : 15€

Total : 39€

I received mine (first batch) 8 days after shipping (USPS -> La Poste)

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#20

I’m in Germany and received my first batch Crow last Thursday. I expected to have to pick it up at the customs office but DHL delivered it to the door. Had to pay 23€ (around 17€ customs + 6€ DHL handling fee).

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#21

Mine is stuck in “transit” since more than a week between Frankfurt and Berlin. How long did you have to wait?

#22

i’m assuming it’s a shield kit, which is normal postal mail. to ship this cheap it normally takes 1-2 weeks, but depending on the effectiveness of the customs agency it can get stuck there for a couple weeks as well.

we ship UPS for (almost) everything else.

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#23

It usually is up for 2 weeks in customs. Turnaround for monome deliveries to Germany has been for me between 23 days (twice) and 38 days once. The bottleneck is customs for sure.

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#24

Omg. Ok thanks. Ordered something from the US before but it didn’t take that long. Thanks for the info!

#25

I can’t remember the exact time, but I think for Crow it was faster than I expected. Customs (and DHL) in Germany work in mysterious ways and I’ve had everything from one day to two weeks in customs until I received a customs pickup notice or got the package delivered to the door.

EDIT: Just checked my mails and I got a shipping notification for Crow on October 1 and it was delivered on October 17.

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#26

Yeah, there is some unpredictable patterns when it comes to getting notified or not, it being stuck there or not. As I said, it always was customs. I ordered two shield kits recently, did not get a notification and had to pay 35 EUR for tax, customs and handling. I don’t mind paying these things, just wish German customs would be a bit more convenient. Due to a dayjob I am not able to pick things up in their Kafkaesque location in Berlin.

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