#21

Mine is stuck in “transit” since more than a week between Frankfurt and Berlin. How long did you have to wait?

#22

i’m assuming it’s a shield kit, which is normal postal mail. to ship this cheap it normally takes 1-2 weeks, but depending on the effectiveness of the customs agency it can get stuck there for a couple weeks as well.

we ship UPS for (almost) everything else.

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#23

It usually is up for 2 weeks in customs. Turnaround for monome deliveries to Germany has been for me between 23 days (twice) and 38 days once. The bottleneck is customs for sure.

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#24

Omg. Ok thanks. Ordered something from the US before but it didn’t take that long. Thanks for the info!

#25

I can’t remember the exact time, but I think for Crow it was faster than I expected. Customs (and DHL) in Germany work in mysterious ways and I’ve had everything from one day to two weeks in customs until I received a customs pickup notice or got the package delivered to the door.

EDIT: Just checked my mails and I got a shipping notification for Crow on October 1 and it was delivered on October 17.

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#26

Yeah, there is some unpredictable patterns when it comes to getting notified or not, it being stuck there or not. As I said, it always was customs. I ordered two shield kits recently, did not get a notification and had to pay 35 EUR for tax, customs and handling. I don’t mind paying these things, just wish German customs would be a bit more convenient. Due to a dayjob I am not able to pick things up in their Kafkaesque location in Berlin.

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#27

Just picked up my Norns shield at the postoffice after writing an E-mail to the post. I think it was sitting there for a while. Anyway I hope I don’t burn it with my iron. #firsttimesoldering :wink: