Hello i have monome 256 2012 and i got this messsage.
IMG_1087.HEIC (1.9 MB)
and I can’t use my grid at all…
I’ve tried with 2 usb cables but doesn’t work…
Does anyone know how to fix this issue?
Thank you so much.
any USB hubs or anything else plugged into your computer?
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not this time.
i was using it with USB hub but i never had this issue.
This happens with or without USB hubs…
it seems there’s a short circuit in the power lines. likely a broken USB jack.
e-mail help@monome.org
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Thank you.
I will email to you now.
how long does it take to fix?
Just sent you Email.
Thank you so much.
closing the loop here – if anybody else sees this message, please try a different USB cable first. if that doesn’t help, it is likely that the USB jack is broken.
email help@monome.org to coordinate a repair.
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Thank you.
I just remember that
It happened me 2 years ago.
I’m willing to ship to fix ASAP.
I have a gig coming up middle of next month.
Hopefully this will not happen again.
I’m sorry for opening up same thing here.
Tehn
I have same issue and I sent you an email .
Please check it out.
Thank you so much.
Hiko.
replied via email — we’ll get it figured out!
Sure.
Thank you for your help tehn 