I have one [Soundcraft Signature MTK12], it could be great but it has two issues. There is a drop in return volume (-6 – -10db!) when using the USB inserts and channels record with some phase issues. You have to be extra mindful of phasing and adjust the recordings accordingly. The mixer has no phase options itself. I contacted support about it, they confirmed the decibel drop was a “bad design decision”, said they would look into the phase problem. Then they disappeared and never responded to my emails after that. Maybe there are new versions which fix this but i’d test for it either way. Otherwise it’s a great mixer for a really good price. Overdriving the inputs produces a distortion thats nice to my ears and it has plenty of headroom. I plug my modular directly into it.
Here’s the email exchange with support.
Hello. Few questions for you. Firstly, when I have an input on a channel it sounds nice and loud on my monitors which are connected to group 1 & 2 outs. When I engage the USB return the volume drops considerably, approximately 10db in the one basic test I did. The playback on channel 12 from a computer is also very quiet compared to other input channels. Is that normal? I can understand it not being precisely the same volume but the difference is very noticeable. Secondly, When i record directly via the usb, on say channel 1, I get a decent waveform as long as i have the gain fairly high. If I instead record from the master mix (13/14) the resultant waveform has a slight DC offset and the phase is inverted. In this test all channels except channel 1 were muted. See screenshot https://www.dropbox.com/s/iru6jj72ztfleqf/Screenshot%202017-07-11%2022.45.57.png%3Fdl%3D0 It’s happening for all channels i’m assuming. I tested channel 1, 4, and 9/10. All are phase inverted at the master mix. Is that normal? I’m guessing not. I don’t have any advanced routings or settings on. I’m using Reaper on a Macbook Pro Retina circa 2014 with MacOS 10.12.5. I’ve played out a couple of times with this mixer and had slightly noticed my sound was a little thinner and off compared to what I usually hear at home (I monitor with group 1 & 2). Phase issues make a lot of sense in hindsight. Please advise. Thanks!
The -10 dB return issue was a poor design decision by a previous team. J I think it’s actually more like -6 dB. It was thought it would help in the overall level settings but it did not work for all customers and will be addressed in the next revision of console…
This will be changed in future models but its standard for this unit. We are looking into the Phase reversal you have reported…Rick
Richard"Rick" Morris
Soundcraft Customer Service Technician
I see. So I just have to live with the drop in signal or is there another option?
Any report on the phase issue?
Thanks!
On Fri, Aug 4, 2017 at 15:05 Soundcraft support <Soundcraftsupport@harman.com> wrote:
Nothing yet on phase and Ill follow up but the levels are set and other than bringing them up in the daw I do not have a work around…Sorry
Richard"Rick" Morris
Soundcraft Customer Service Technician
Just checking in on this phase issue. Is an RmA in the picture? Or can your engineers suggest a DIY option to correct it?
Then 