Monome white whale parameter knob issue

Hello, i recently got a used white whale and monome 128 grid and it has been working great! then the other day i went to enter values via the parameter knob and no matter where it’s position, it is sending maximum value, and the same is happening when i hit a step in the bottom most row (in CV A/B mode). Thanks in advance for any suggestions/solutions!

is the tempo knob working?

this sounds like a hardware issue. e-mail and we’ll get it worked out.