If you need advice on how to maintain or contribute to an open source software project, Karl Fogel’s book “Producing OSS Software” is always a good source. He was part of the Subversion team for a long time, which was maintained by a company - but had a large volunteer contributor community. His advice is mostly geared towards much much larger projects, but it never hurts to page through it when you’re not sure what to try.

Here’s the chapter on forums, where he talks about what goes into the ticket tracker v. what goes into an open discussion forum.

Your mileage may vary.

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