yea, I’ve reached out to him in the past. he’s really responsive, but seems like he has his hands full making his own stuff for the time being, and has a back log of other projects and panels.
I have ordered full panels and 4U panels directly from both patchpoint and RandomSource directly and gotten them delivered here in the states. but that was before Covid. Never had to communicate with R*S, it showed up no problem…
The patchpoint order was messed up a good deal with customs because they listed it as a musical instrument so the package was held up for some sillyness like they thought it was a wooden instrument that may have been treated with chemicals or harbored some wood borne pests or something like that, so it took a while to get it sorted out. But the folks at patchpoint were good at communicating with me with that whole situation. which is why I was particularly bummed with my more recent less than pleasant experience (sorry to derail the thread)