Hey everyone –
If anyone is having serious issues with a module, please do write to us at email@example.com, and we will be happy to help you get to the bottom of whatever may be wrong with it. We do not want anyone to have negative experiences with our modules - they are supposed to foster creativity, excitement and happiness, not frustration or sadness! We put a tremendous amount of work into them and really care about everyone having positive experiences with what we make. The journey with W/ has been bumpier than expected and we appreciate you all riding it out with us!
Regarding “crackling” with recording or playback - it’s something we have never seen or been able to reproduce, so if you are having this issue with “crackles” or distortion with recording/playback, can you please provide us with any more detailed information you have about it, and ideally any audio recordings you might be able to make of it? Is it intermittent? Is it on the input signal (i.e. if the tape is stopped and you have a sound source going in, can you hear it?), or is it only on tape playback? If so, is it present if you play back blank tape?
Recordings and more information would really help us get to the bottom of it, as we simply have not been able to make it happen or come across it in the wild (assuming that it is distinct from the digital noise that used to occur when updating to the early firmware beta versions if you did not clear the tape after executing the update).
What you are describing sounds different, but there’s a chance that the crackling you are hearing is the same as the digital distortion which came from the module accessing junk SD card data that was already on the tape, which is fixed by clearing the tape after a firmware update. From v1.2_rc0 and beyond, you do not need to clear tapes after a firmware update to avoid accessing bad SD data, however if you are having that issue currently, can you please try documenting it as best you can, and then clearing the tape to see if that fixes it?
If you have any more information on this, please shoot us an email - firstname.lastname@example.org.